How Can We
Help You?

Most DVS systems are fully live within 5-7 business days. After your onboarding call, our team handles everything—website design, automation setup, and integration configuration. You just provide your business info and we do the heavy lifting.

Just your business info, logo, and any photos you want on your site. We handle everything else—from website design to automation setup. If you don't have a logo or photos, we can work with that too.

Not at all. DVS is designed for business owners, not tech experts. We build everything for you during onboarding. After that, the mobile app is as simple as using your regular phone—you just respond to messages and watch leads come in.

If your DVS system doesn't generate at least 5 new conversations in the first 30 days, we'll refund your subscription in full—and you keep the website. That's how confident we are this works. Simply reach out to support with your results to claim the guarantee.

We can either replace it with a VelocitySite (recommended for best results) or integrate our automation tools with your existing site. During your discovery call, we'll figure out what makes the most sense for your situation.

We'll discuss your business goals, current pain points, and design your custom automation workflow. We'll gather everything we need to build your website and configure your system. The call takes about 30 minutes, then you sit back while we build everything.

When someone calls your business and you can't answer, VelocityReply automatically sends them a text within seconds. The message lets them know you'll call back and offers to start a conversation via text. This keeps hot leads engaged instead of calling your competitor.

VelocityInbox unifies SMS text messages, Facebook Messenger, Instagram DMs, email, and website chat into one stream. No more switching between 5 different apps—respond to everything from one place on desktop or mobile.

VelocityChase lets you build multi-step nurture sequences that run automatically. When a new lead comes in, they get a series of personalized texts and emails over days or weeks until they book. When they reply, the automation pauses so you can have a real conversation.

After a job is complete, VelocityTrust automatically sends a review request. Happy customers (4-5 stars) are directed to Google. Unhappy customers (1-3 stars) are sent to a private feedback form so you can resolve issues before they go public.

VelocityBlast lets you send promotional messages to your entire contact database with one click. Use it for seasonal offers, reactivation campaigns, or special announcements. You can target specific segments like past customers or cold leads who never booked.

VelocitySites are built specifically to convert visitors into leads. Every page is optimized with click-to-call buttons, lead capture forms, and speed-optimized for SEO. Plus, they're directly connected to your automation system—when a form is submitted, follow-up starts instantly.

Absolutely! Every message in your sequences is fully customizable. Write in your voice, add personalization tokens (like first name), and adjust timing to match your sales process. We provide proven templates to get you started, but you have full control.

Smart detection! When a lead replies, the automation pauses automatically and you get notified instantly in the app. You can then have a real conversation. Once they book or you mark them complete, you can resume automation or leave them in your active pipeline.

Velocity Core is $297/month and includes all 6 Velocity tools, your website, hosting, and unlimited contacts. There's no setup fee. Pay annually and save 25% ($223/month). Velocity Scale (done-for-you ad management) is an optional add-on at $997/month.

Zero contracts. Digital Velocity Systems is a month-to-month service. You can cancel anytime with 30 days notice. We earn your business every single month by helping you grow—not by locking you in.

Log in to your DVS dashboard, go to Settings → Billing, and click "Update Payment Method." You can add a new card and remove the old one. Changes take effect immediately for your next billing cycle.

You can export your entire contact list and lead data with one click before your subscription ends. Your domain stays yours. The website is hosted on our platform, so it would go offline—but you'll have everything you need to set up elsewhere.

Your data is yours. You can export your entire contact list and lead data with one click before your subscription ends. We believe you should stay because you're getting results, not because your data is held hostage.

Yes! Pay annually and save 25% on any plan. Velocity Core drops from $297/month to $223/month when billed annually. It's the best deal for businesses committed to long-term growth.

No! You keep your existing business number as your main line. We provide you with a dedicated "Smart Tracking Number" that forwards calls directly to you. This allows us to track missed calls and send auto-texts without disrupting your current operations.

The most common causes are: 1) The recipient has opted out or blocked the number, 2) The phone number is a landline that can't receive SMS, 3) Carrier filtering flagged the message. Check your message logs in the dashboard for specific error codes, or contact support for help.

Go to Settings → Integrations → Facebook/Instagram. Click "Connect" and log in with the Facebook account that manages your business page. Grant the requested permissions and select which pages to connect. Messages will start flowing into your unified inbox immediately.

When someone texts STOP, they're automatically opted out and won't receive any more automated messages. This is required by law and happens automatically. You can still see their conversation history, and they can opt back in anytime by texting START.

Velocity Core includes a generous messaging allowance for normal business use. If you're doing high-volume blast campaigns, there may be additional per-message costs. We'll always let you know before any overage charges apply.

First, try the "Forgot Password" link on the login page to reset your password. If you're still having trouble, make sure you're using the email address associated with your account. Still stuck? Contact support and we'll get you back in within minutes.

Check these settings: 1) In the mobile app, go to Settings → Notifications and make sure they're enabled, 2) On your phone, check that the DVS app has permission to send notifications, 3) Check that Do Not Disturb mode isn't blocking alerts. If issues persist, try logging out and back in.

First, check our status page to see if there's a known issue. Try clearing your browser cache or viewing the site in an incognito window. If the problem is specific to your site, contact support with a screenshot and we'll investigate immediately.

Check these common causes: 1) Make sure the automation is set to "Active" (not paused), 2) Verify the trigger conditions match the lead's status, 3) Check if the lead has already gone through this automation before, 4) Look at the automation logs for specific error messages.

Go to Settings → Integrations → Calendar and check if the connection shows as "Active." If it shows disconnected, click "Reconnect" and re-authorize access. Make sure you're connected to the correct calendar (personal vs. work). Sync can take up to 5 minutes for new bookings to appear.

You get a dedicated onboarding call to set up your system, plus ongoing access to our support team via email and chat. We don't just give you software and wish you luck—we ensure your automations are running smoothly. Average response time is under 2 hours during business hours.

Our support team is available Monday through Friday, 9am to 6pm Eastern Time. For urgent issues outside these hours, email support and we'll get back to you first thing the next business day. Critical system issues are monitored 24/7.

Yes! You get a personalized onboarding call where we walk through your specific setup. We also have a library of video tutorials covering every feature. If you ever need a refresher or want to learn advanced techniques, just reach out and we'll schedule a training session.

We love hearing from our customers! Email your feature ideas to support or mention them in chat. We track all requests and prioritize based on customer demand. Many of our best features came directly from user suggestions.