How Can We Help?

Most DVS systems are fully live within 5-7 business days. After your onboarding call, our team handles everything—website design, automation setup, and integration configuration.

Not at all. DVS is designed for business owners, not tech experts. We build everything for you during onboarding. The mobile app is as simple as using your regular phone.

If your DVS system doesn't generate at least 5 new conversations in the first 30 days, we'll refund your subscription in full—and you keep the website.

We can either replace it with a VelocitySite (recommended) or integrate our automation tools with your existing site. We'll figure out what makes the most sense during your discovery call.

When someone calls and you can't answer, VelocityReply automatically sends them a text within seconds. This keeps hot leads engaged instead of calling your competitor.

VelocityInbox unifies SMS, Facebook Messenger, Instagram DMs, email, and website chat into one stream. Respond to everything from one place.

After a job, VelocityTrust sends a review request. Happy customers (4-5 stars) go to Google. Unhappy customers go to a private feedback form so you can resolve issues first.

VelocityBlast lets you send promotional messages to your entire contact database with one click. Use it for seasonal offers, reactivation campaigns, or announcements.

Velocity Core is $297/month and includes all 6 Velocity tools, website, hosting, and unlimited contacts. Pay annually and save 25% ($223/month).

Zero contracts. DVS is month-to-month. Cancel anytime with 30 days notice. We earn your business every month by helping you grow.

Log in to your DVS dashboard, go to Settings → Billing, and click "Update Payment Method." Changes take effect immediately.

Your data is yours. Export your entire contact list and lead data with one click before your subscription ends.

Try the "Forgot Password" link on the login page. If still having trouble, make sure you're using the correct email address. Contact support if needed.

Check Settings → Notifications in the app. Also check your phone settings to ensure the DVS app has notification permissions enabled.

Common causes: recipient opted out, number is a landline, or carrier filtering. Check message logs in dashboard for error codes.

Check if automation is set to "Active" (not paused). Verify trigger conditions match the lead's status. Check automation logs for errors.

Dedicated onboarding call plus ongoing email and chat support. Average response time is under 2 hours during business hours.

Monday through Friday, 9am to 6pm Eastern Time. Critical system issues are monitored 24/7.

No! Keep your existing number. We provide a "Smart Tracking Number" that forwards to you while enabling missed call text-back.