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Please read these terms carefully before using Digital Velocity Systems. By accessing or using our services, you agree to be bound by these terms and conditions.
These terms establish a transparent agreement between you and DVS, defining how our platform and services may be used.
Use our platform for legitimate business purposes. We provide the tools — you maintain responsible use with your customers.
You retain ownership of your data. Cancel anytime. We handle disputes fairly with clear resolution processes.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Digital Velocity Systems, LLC ("DVS," "we," "us," or "our") governing your access to and use of the Digital Velocity Systems platform, website at digitalvelocitysystems.com, and all related services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after any modifications indicates your acceptance of the updated Terms.
To use our Services, you must:
If you are using the Services on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and the entity.
To access certain features of our Services, you must create an account. When registering, you agree to:
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We recommend using a strong, unique password and enabling two-factor authentication when available.
You are solely responsible for any actions taken through your account, whether authorized by you or not. DVS is not liable for any loss or damage arising from unauthorized use of your account.
Digital Velocity Systems provides a growth operating system platform designed for service-based businesses. Our Services include, but are not limited to:
Website building and hosting tools designed to convert visitors into leads.
Unified messaging platform that consolidates communications from multiple channels.
Automated missed call text-back system for immediate lead response.
Automated lead nurturing and follow-up sequences.
Review management and reputation building automation.
Mass messaging and marketing campaign tools.
We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We will make reasonable efforts to notify you of significant changes that may affect your use of the Services.
Access to the DVS platform requires a paid subscription. Our primary offering is Velocity Core at $297 per month. Additional services and add-ons may be available at additional cost.
Subscriptions are billed on a monthly recurring basis. Your billing cycle begins on the date you subscribe and renews automatically each month on the same date (or the nearest available date if the original date does not exist in a given month).
We accept major credit cards and other payment methods as displayed during checkout. By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge the applicable fees.
We may change our subscription prices at any time. Price changes will be communicated at least 30 days in advance and will apply to the next billing cycle following the effective date.
If a payment fails, we will attempt to process the payment again. If payment continues to fail, we may suspend or terminate your access to the Services. You remain responsible for any unpaid amounts.
DVS subscriptions are month-to-month with no long-term commitments. You can cancel your subscription at any time, and you will continue to have access until the end of your current billing period.
You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:
Due to the nature of our Services, subscription fees are generally non-refundable. However, we may, at our sole discretion, provide refunds or credits in the following circumstances:
To request a refund, please contact our support team at support@digitalvelocitysystems.com within 30 days of the charge.
Upon cancellation, we will retain your data for 30 days to allow for reactivation or data export. After 30 days, your data may be permanently deleted. We recommend exporting any data you wish to keep before cancellation.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree NOT to:
When using our messaging features (SMS, email, etc.), you must:
DVS has a zero-tolerance policy for spam and unsolicited messaging. Violations may result in immediate account suspension or termination without refund.
Digital Velocity Systems provides SMS and text messaging capabilities as part of our Services. By using these features, you agree to the following terms in addition to all other provisions of this Agreement.
You represent and warrant that you have obtained all necessary consents required by applicable law before sending any SMS or text messages through our Services. This includes, but is not limited to:
All SMS messages sent through our platform must:
You must honor all opt-out requests immediately. When a recipient replies with standard opt-out keywords (STOP, UNSUBSCRIBE, CANCEL, END, QUIT), you must:
You may NOT use our SMS services to:
Violations of the Telephone Consumer Protection Act (TCPA) can result in statutory damages of $500-$1,500 per message. You are solely responsible for ensuring your SMS campaigns comply with all applicable laws. DVS is not liable for any claims arising from your messaging activities.
SMS message delivery is subject to carrier fees and may vary based on volume, destination, and message type. You acknowledge that:
For SMS messaging to U.S. phone numbers, you may be required to register your brand and campaigns through the 10DLC (10-Digit Long Code) registration process. You agree to:
DVS reserves the right to monitor SMS messages sent through our platform for compliance purposes. We may, without prior notice:
You agree to indemnify and hold harmless DVS, its affiliates, and its carrier partners from any and all claims, damages, fines, penalties, and expenses (including attorneys' fees) arising from your use of SMS messaging services, including but not limited to claims related to:
We recommend using clear consent language such as: "By providing your phone number, you agree to receive text messages from [Your Business Name] at this number. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help."
Digital Velocity Systems provides email marketing capabilities as part of our Services. By using these features, you agree to the following terms.
You must comply with the CAN-SPAM Act and all applicable email marketing laws. For every commercial email sent through our platform, you must:
You represent and warrant that:
You may NOT use our email services to:
You are responsible for maintaining clean email lists by:
All marketing emails must include:
High spam complaint rates can affect deliverability for all DVS users. We monitor spam complaints and may suspend or terminate accounts with excessive complaint rates (typically above 0.1%).
If you send emails to recipients outside the United States, you must also comply with applicable international laws, including but not limited to:
DVS reserves the right to monitor email sending practices and may:
By creating an account or using our Services, you consent to receive communications from Digital Velocity Systems as described below.
You will receive transactional emails and messages that are necessary for the operation of your account, including:
These transactional communications are essential to providing our Services and cannot be opted out of while maintaining an active account.
We may send you communications about:
With your consent, we may send you marketing communications including:
If you provide your mobile phone number, you consent to receive text messages from DVS for:
Marketing text messages from DVS will only be sent if you explicitly opt-in to receive them. Message and data rates may apply. You can reply STOP at any time to opt-out of DVS marketing texts.
You can manage your communication preferences at any time by:
Please note that opting out of marketing communications will not affect transactional messages related to your account.
We strive to send relevant, valuable communications and will never sell your contact information to third parties. You can adjust your preferences anytime to receive only the communications you find useful.
The Services, including all content, features, functionality, software, and technology, are owned by DVS or our licensors and are protected by copyright, trademark, patent, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services without our written permission.
You retain ownership of all content, data, and materials you upload, submit, or create through the Services ("Your Content"). By using the Services, you grant DVS a limited, non-exclusive, royalty-free license to use, store, and process Your Content solely for the purpose of providing the Services to you.
If you provide feedback, suggestions, or ideas about our Services, you grant us the right to use such feedback without any obligation to compensate you.
"Digital Velocity Systems," "DVS," "VelocitySites," "VelocityInbox," "VelocityReply," "VelocityChase," "VelocityTrust," "VelocityBlast," and related logos are trademarks of Digital Velocity Systems, LLC. You may not use our trademarks without prior written permission.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using the Services, you acknowledge that you have read and understood our Privacy Policy and consent to our data practices as described therein.
If you collect, store, or process personal information of third parties through our Services (such as your customers' data), you are responsible for:
Our Services may integrate with or contain links to third-party websites, services, or applications ("Third-Party Services"). These Third-Party Services are not under our control, and we are not responsible for their content, privacy policies, or practices.
Your use of Third-Party Services is subject to the terms and conditions of those services. We encourage you to review the terms and privacy policies of any Third-Party Services you access through our platform.
We do not endorse or assume any responsibility for Third-Party Services, and your interactions with them are solely between you and the third party.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
DVS does not warrant that:
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DVS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO DVS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
You agree to indemnify, defend, and hold harmless DVS and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
You may terminate your account at any time by canceling your subscription and deleting your account through the account settings or by contacting support.
We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice, including but not limited to:
Upon termination:
Before initiating any formal dispute resolution proceeding, you agree to first contact us at legal@digitalvelocitysystems.com and attempt to resolve the dispute informally for at least 30 days.
If we cannot resolve the dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules.
YOU AND DVS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and DVS regarding the Services.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, or strikes.
We may provide notices to you by email, posting on the Services, or other reasonable means. Notices to us should be sent to legal@digitalvelocitysystems.com or by mail to our address below.
If you have any questions about these Terms of Service, please contact us:
Digital Velocity Systems, LLC
2108 N St STE N
Sacramento, CA 95816
Legal Inquiries: legal@digitalvelocitysystems.com
General Support: support@digitalvelocitysystems.com
Phone: (818) 233-1333
Thank you for taking the time to read our Terms of Service. We're committed to providing you with a great experience and helping your business grow. If you have any questions, don't hesitate to reach out.
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