Stop Losing Clients To
Slow Response Times
Your expertise transforms lives. But while you're with clients, potential members are calling your competitors. Velocity captures every lead instantly—so you can focus on what you do best.
Sarah Mitchell
New Lead • Membership InquiryWhy Great Practitioners Lose Great Clients
You're amazing at transforming lives. But the business side is limiting your growth.
Missed Calls During Sessions
You're mid-session when the phone rings. By the time you're free, that motivated lead has already signed up somewhere else.
No-Shows & Cancellations
Clients forget appointments. Empty slots mean lost revenue. You're spending hours on reminder calls instead of growing your practice.
Members Drift Away
Without consistent engagement, clients lose motivation. No check-ins, no challenges, no re-engagement. They quietly cancel and never come back.
Built For Every Health & Wellness Niche
We speak your language. Our templates are pre-built for your specific practice type.
Gyms & Fitness Studios
Membership sign-ups, class reminders, and retention campaigns automated.
Spas & Med Spas
Appointment booking, treatment reminders, and membership upsells on autopilot.
Yoga & Pilates Studios
Class scheduling, package renewals, and workshop promotions seamlessly.
Chiropractors
New patient intake, adjustment reminders, and care plan follow-ups automated.
Personal Trainers
Session booking, progress check-ins, and package renewal reminders.
Physical Therapy
Appointment scheduling, exercise reminders, and treatment plan adherence tracking.
Nutritionists & Dietitians
Consultation booking, meal plan check-ins, and program renewals simplified.
Mental Health Practices
Appointment confirmations, session reminders, and follow-up care automated.
How We Help You Win More Clients
Every feature is designed for practitioners who are too busy helping clients to babysit software.
Never Lose Another Lead While You're With Clients
When someone inquires and you can't answer, Velocity responds instantly. They get a warm welcome in seconds, not hours—and you don't lose them to the gym down the street.
- Automatic response to inquiries in under 10 seconds
- Customizable messages for different services
- Direct booking link so they schedule themselves
New Inquiry Received
You're in a training session
Instant Response Sent
"Thanks for reaching out..."
Lead Books Consultation
Appointment scheduled automatically
Eliminate No-Shows With Smart Reminders
Clients forget. Life gets busy. Velocity sends perfectly-timed reminders via text and email so they show up prepared and on time—every single appointment.
- Automated appointment reminders at 24hr, 2hr, and 30min
- Easy reschedule links reduce cancellations
- Waitlist automation fills cancelled slots instantly
Keep Members Engaged & Coming Back
The best wellness businesses don't just sign members—they keep them. Velocity automates check-ins, celebrates milestones, and re-engages dormant clients before they cancel.
- Automated check-ins after first visits
- Milestone celebrations (100th class, 1-year anniversary)
- Win-back campaigns for inactive members
New Member Check-In
"How was your first week?"
Milestone Celebrated
"Congrats on 50 sessions!"
Re-Engagement Sent
"We miss you! Come back..."
Velocity vs. The Old Way
See why wellness businesses are ditching spreadsheets and sticky notes.
| Scenario | With Velocity | Without Velocity |
|---|---|---|
| New inquiry while with a client | ✓ Instant response in 6 seconds | Voicemail goes unchecked for hours |
| Client has appointment tomorrow | ✓ Smart reminders sent automatically | Hope they remember and show up |
| Happy client finishes session | ✓ Review request sent at perfect moment | Forget to ask, they forget to review |
| Member hasn't visited in 2 weeks | ✓ Re-engagement message triggers | Notice when they cancel |
| Membership is about to expire | ✓ Renewal sequence starts automatically | Scramble when they don't renew |
| Slow season hits | ✓ Promotional campaign to past clients | Wait and hope for walk-ins |
Wellness Businesses That Stopped
Losing Clients To Slow Response
"We were losing 5-6 potential members a week to slow follow-up. Now every inquiry gets an instant response and our conversion rate doubled."
"Our no-show rate dropped from 18% to 6%. The automated reminders pay for the entire system in recovered revenue every single week."
"We went from 45 reviews to 169 in four months. Now we're the highest-rated med spa in our city and leads come to us organically."
"The automated check-ins and milestone celebrations make members feel seen. Our 6-month retention jumped from 54% to 82%."
"I used to spend half my day on admin—scheduling, reminders, follow-ups. Now I focus on training and the system handles the rest."
"The instant response to inquiries is a game changer. People are ready to commit when they reach out—now we capture that momentum."
"We were losing 5-6 potential members a week to slow follow-up. Now every inquiry gets an instant response and our conversion rate doubled."
"Our no-show rate dropped from 18% to 6%. The automated reminders pay for the entire system in recovered revenue every single week."
"We went from 45 reviews to 169 in four months. Now we're the highest-rated med spa in our city and leads come to us organically."
"The automated check-ins and milestone celebrations make members feel seen. Our 6-month retention jumped from 54% to 82%."
Everything You Need To Know
I'm not tech-savvy. Is this hard to use?
If you can send a text message, you can use Velocity. We built this for busy wellness professionals, not IT experts. The interface is simple and intuitive, and we handle all the setup for you. Plus, you get a dedicated success manager to help whenever you're stuck.
How long until I see results?
Most wellness businesses see results within the first week. The instant response system starts working immediately—your very first missed inquiry gets an automatic response. Appointment reminders start reducing no-shows right away, and review collection typically shows improvement within 2-3 weeks.
Will this integrate with my booking system?
Yes! Velocity integrates with most popular booking and practice management systems including Mindbody, Vagaro, Jane App, SimplePractice, and many more. We also have a built-in calendar if you prefer to keep everything in one place.
Is the messaging HIPAA compliant?
For practices that require HIPAA compliance, Velocity offers secure messaging options. Our system is designed to protect sensitive information while still enabling effective client communication. We'll work with you to ensure your specific compliance needs are met.
What if I'm a solo practitioner?
That's exactly who we built this for. When you're the trainer, the receptionist, and the business owner all in one, you need automation more than anyone. Velocity handles the administrative work you can't do while you're with clients.
How much does it cost?
Velocity Core is $297/month with no contracts. That includes everything: instant inquiry response, automated follow-ups, appointment reminders, review collection, unified inbox, and your own dedicated website. Most wellness businesses recover the cost with just 2-3 extra appointments per month.
Can I try it before I commit?
Absolutely. Book a demo and we'll show you exactly how it works for your specific practice. If you love it, we can have you live within 7 days. No pressure, no long-term contracts, cancel anytime.
Ready To Stop Losing Clients To Slow Response?
Join hundreds of wellness businesses using Velocity to capture every inquiry and keep members engaged—without hiring more staff.